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Timestream Support

Frequently Asked Questions

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What is Timestream?

Timestream helps you explain a complex series of events over time, using documents and other digital assets (photos, videos, sound recordings) to emphasize key points. Timestream provides a visual prop to illustrate the interaction of people in places (events) over time. The digital artifacts used to tell that story are stored in Timestream, tagged, encrypted and easily handed off to someone else in one secure bundle.

Timestream is timeline visualization software that can be used to manage evidence and case files during an investigation. Timestream presents a case narrative that is organized based on a case timeline. The timeline feature helps you document and organize your digital evidence files for case presentation.

Who should use Timestream?

Timestream is timeline software for anyone who needs: an evidence management or case management system; a case timeline that will organize his or her digital evidence into an easy-to-understand case narrative format; or a method for organizing his or her digital evidence for trial preparation or trial presentation purposes.

How does Timestream work?

Timestream works by providing you with an intuitive, easy-to-use interface to store your digital evidence and document your case narrative.

Timestream contains three main features that will help you to organize your digital evidence and to present your case narrative: a case timeline; a file library; and an internal search engine.

The case timeline contains the different events that comprise your case narrative. Users can quickly and easily add, delete, and modify the events within their case timeline. Timestream also allows users to store their digital evidence directly within their case narrative’s events, or directly into the file library, unattached to any specific event.

Once you’ve input your events and digital evidence into Timestream, you can find them later by either manipulating the case timeline, or by searching for them using Timestream’s internal search engine.

Timestream has additional tools to help you better organize your digital evidence and present your case narrative. You can bookmark, tag, and filter events so that you can find them more easily and select them for display later. You can further manipulate your case timeline to show specific timeframes within your case narrative

How do I use Timestream?

When you first open Timestream, you’ll find the “Welcome” screen, where you can open a saved case or create a new one. When creating a new case, Timestream will prompt you to create a case name and enter in general details in the “Case Info” section.

Once you’ve created your case, Timestream’s case timeline will be the primary tool you use to manage your events, upload digital evidence, and create tags to further organize specific events. There is also a sidebar menu with additional tools to help you create your case narrative. The toolbar at the top of your screen includes a shortcut to your file library – a central repository that stores all of your Timestream case’s digital evidence – as well as a search box that allows you to search for specific events and digital evidence within your case narrative.

How much does Timestream cost?

Timestream is priced competitively in comparison to other evidence management, case preparation, timeline presentation, trial preparation, and trial presentation solutions that are currently on the market.

How do I get Timestream?

Timestream is available for free here. Without a trial or a paid license Timestream runs in read-only mode, allowing you to freely browse our sample cases. To get a 30-day free trial of Timestream or to buy a 1-year license, please visit our store-front at

To contact our sales team, please give us a call at 1-800-921-2414.

Why would I want to get access to the Timestream server?

While Timestream’s desktop version allows you to create cases to manage your digital evidence and present your case narrative, Timestream’s server version allows for additional case collaboration within your organization. By obtaining access to the Timestream server, multiple users will be able to simultaneously work on the same cases from their own computers.

What are the system requirements needed for Timestream to work on my computer?

Timestream was built to install on several versions of operating systems, including Windows XP, Windows 7, and Mac OS X. The table below describes the minimum system requirements needed for Timestream to run effectively:

Windows XP

  • Windows XP (Service Pack 3)
  • 512 MB RAM
  • 1 GHz Processor
  • Available drive space


Windows 7

  • Windows 7 (Service Pack 1)
  • 4 GB RAM
  • 2 GHz Processor
  • Available Drive Space


Mac OS X

  • Mac OS X (10.7.4+)
  • 4 GB RAM
  • 2 GHz Processor
  • Available Drive Space


Is the information I enter into Timestream protected?

Yes, all of the information you enter into your Timestream cases is protected. Timestream was designed to allow for both a high level of case collaboration and case security. First, you have the option of ensuring that each of your Timestream cases is password-protected. Second, all digital evidence that is uploaded into Timestream receives a unique “fingerprint” known as a digital hash. This hash ensures the security of your Timestream cases by allowing you to know whether any of the digital evidence within your cases has been altered. Third, Timestream allows you to see an audit trail of when changes were made to any of your cases, and who made them.

Because Timestream maintains the chain of custody of your digital evidence, it can be used as an evidence management system by both law enforcement and attorneys who need assistance with trial preparation and trial presentation.

Are there ways I can collect digital evidence in the field and import it into my Timestream case?

Yes, Timestream Capture is an intuitive app that transforms your iPhone or iPod Touch into an evidence collection tool. The mobile application will synch to your existing version of Timestream, allowing you to document and upload digital evidence to your case while you are away from your computer. Available through Apple’s App Store.

Knowledge Base

Need help? For immediate guidance on many common questions please see our user support articles.

Technical Support

We normally respond to support inquiries within one business day.

Open a support ticket or send an email to

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For other inquiries please contact our sales department at 800.921.2414

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